Change Manager

The Role: 

If you are a results-driven Change Manager with a passion for driving positive organizational change, we have just the role for you! 

This position requires a skilled individual with a focus on assessing, prioritizing, and coordinating changes to minimize disruptions to IT services while maximizing the benefits of change. 

The Change Manager plays a vital role in ensuring that changes are implemented smoothly, efficiently, and with minimal risk to business operations.

What you'll do: 

Change Management Process:

• Design, implement, and maintain a robust change management process aligned with ITIL best practices.
• Establish clear roles, responsibilities, and workflows for requesting, assessing, approving, and implementing changes.

Change Evaluation and Prioritization:

• Assess proposed changes to determine potential impacts, risks, and benefits.
• Prioritize changes based on business impact, urgency, and resource availability.

Change Advisory Board (CAB) Management:

• Facilitate CAB meetings to review and evaluate proposed changes.
• Coordinate cross-functional stakeholders to ensure comprehensive change assessments and decisions.

Communication and Stakeholder Engagement:

• Communicate change schedules, plans, and impacts to relevant stakeholders, including IT teams, business units, and customers.
• Foster collaboration and transparency to ensure stakeholder buy-in and support for changes.

Change Implementation and Review:

• Coordinate change implementation activities, including scheduling, resource allocation, and risk mitigation.
• Conduct post-implementation reviews to assess the success and effectiveness of changes, capturing lessons learned for future improvements.

Change Management Tools and Technology:

• Utilize change management tools and technologies to streamline change processes, track change status, and generate reports.
• Stay informed about industry trends and best practices in change management tools and methodologies.

Training and Awareness:

• Provide training and guidance to IT teams and stakeholders on change management processes, procedures, and best practices.
• Promote awareness of the importance of change management and its benefits across the organization.

What's required: 

• Minimum 5 years’ experience within the online gaming industry.
• ITIL and SDLC/ DevOps knowledge required. 
• Proven experience within a senior management role within the gaming industry.
• Broad leadership experience, ideally within a B2B environment with a proven track record of high performance.
• Demonstrable experience in developing strategic and efficient operational plans.
• Proven experience of process management and process improvement.
• Proven management experience at a senior level within an operational role.
• Experience working with senior and exec level partners.
• In depth understanding of key internal systems and a change mindset.
• MBA, degree or equivalent would be preferred, but not essential.