IT Systems Engineer

As an IT Systems Engineer, you will be responsible for the planning, installation, configuration and monitoring of all production & testing environments. You will be required to deploy agile and scheduled software releases and changes to the environments. You will be required to on-board new customers. In addition you will also be responsible for incident prioritization, troubleshooting and resolution, providing solutions on all incidents while adhering to the high level of service our clients are accustomed to. There will be an element of mentorship for junior engineers. There is also a requirement to be available for scheduled and emergency work outside of normal working hours.

What you'll do?

• Ensure all Production and UAT environments are effectively monitored.
• Ensure seamless onboarding on new customers. 
• Contributing to improve the product & team through collaboration, Innovation, automation, and process improvements.
• Ownership of technical projects by providing technical expertise, implementing efficient solutions, ensuring minimal risk and communicating all required information and key milestones to relevant stakeholders. 
• Provide mentorship and training to new engineers and new starters.
• Plan software releases and configuration processes to ensure minimal risk and product downtime. 
• Creating and updating documentation for team processes and supported products. 
• Deploy all scheduled software releases and configuration changes taking every precaution to minimize risk and product downtime. 
• Analyse and understand logged incidents with a strong technical and commercial awareness to prioritise and respond effectively within agreed SLA targets. 
• Provide effective, efficient, and professional solutions to all customers’ queries or concerns. 
• Achieve key performance indicators and customer satisfaction metrics. 
• Provide support and deployment functions outside of nor
  

What are we looking for?

We are looking technically experienced professionals in the following : 

• Windows and SQL Server
• SQL Microsoft Certified Solutions Expert (MCSE)

Experience on the following will be highly advantageous

• Experience of deploying to gaming environments
• Experience onboarding new customers
• C# / .NET / Node / Vue JS
• F5 Certified BIG-IP Administrator
• F5 Load Balancers

🌟 Equal Opportunities Statement

Games Global is committed to fostering a diverse and inclusive work environment. We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and communities. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, national origin, disability, neurodiversity or any other protected status. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected across all our teams. Join us, and be a part of an organisation that is truly committed to creating a level playing field for everyone.

Kindly be aware that in order to be employed at Games Global, you need to be 18 years of age or older, in accordance with our industry requirements.