Service Owner

The purpose of this role is to lead the teams and execute the service objectives. To align service strategy with portfolio objectives, be responsible for vision and value realization of services. Agrees, manages, revises Service Level Agreements (SLA's) as required.

Team Management:
Directly manages cross functional / functional teams and aligns with societies/ standards across the organisation (Platform)
Focuses and guides team in accomplishing Service objectives
Ensures that the team members are equipped with the requisite skill set required for both current and future services by developing a training and career development plan for each team member
Collaboratively works with team members to set performance goals and measures
Facilitates mentoring and coaching
Facilitates change management due to changing situational/organizational/market requirements
Manage relevant team budgets

Strategic Objectives Alignment:
Accountable for a specific Service (infrastructure, applications or professional service), within the organisation regardless of where the technology components or professional capabilities lie
Sets and achieves delivery and quality objectives
Strategically align service to greater organizational goals
Understand and align with benefits realization defined in your area of delivery
Service Execution and Management
Proactive engagement with customer for continuous improvement of Service
Maintains appropriate service(s), product(s) and technical knowledge as well as general product group knowledge
Prioritization and planning of Service delivery, including implementation and management of relevant Service Level Agreements (SLA)
Establishes and reviews processes, procedures and efficiency objectives and ensures they are followed
Provide transparency and proactive communication on failure points within your Service
Consulting and advising on relevant Service area

Service Owner: Behavioral Outputs:

Adaptability Resilient 

Decision making quality 

Collaborative relationships 

Drive results 

Communicates and influences efficiently 

Strategic mindset 

Develops talent 

Resourceful and continuous improvements

Non-negotiables:

Strong background in successful Project/Program Management delivery and execution

Proven expertise in Business Analysis execution, including thorough requirements review and approval.

Demonstrated experience in identifying and implementing process optimizations and efficiencies

Proven track record in formulating and implementing strategic initiatives

Coaching and Developing Others: Able to coach and develop others with respect to their individual objectives.

Influencing others by creating a participative, empowered environment: create high performance environments for teams. Empowers teams and individuals. Drives participation by all team members.

Stress Tolerance: Able to handle high performance and fast paced environment. Handles high stress situations calmly and effectively.

Results Orientation: Focused on realization of objectives. Sets and achieves ambitious objectives.

Understanding of Business Objectives: Seeks to understand big picture business objectives. Ability to craft plans to realize business objectives.

Understanding of Software Development Methodologies: Current understanding of high performance, scale software delivery and operational methodologies.

Negotiation

Communication Skills

Minimum 2 years proven leadership experience/skills

Minimum 3 years experience in a software industry

2 years experience in gaming industry experience is an advantage

Knowledge of SDLC

Proven results engaging customers and stakeholders at senior management levels

Experience in relevant or similar service is an advantage