Technical Account Manager

The Role: 

We have an exciting opportunity for a Technical Account Manager who can embrace a customer-centric ethos, dedicated to cultivating a market-leading technical and operational partnership centered on seamless engagement, swift issue resolution, and impeccable project delivery.

Champion every product and feature, leaving no technical opportunity unexplored in collaboration with operators.

Assume responsibility for nurturing technical relationships, ensuring the utmost satisfaction of a diverse portfolio of customers.

What you'll do: 

Communication

• Effectively liaise and communicate with both internal and external key manage day to day issues, escalations, and expectations.
• Ensure all operational communications with customers / partners are documented and effectively circulated to stakeholders, making best use of collaboration tools.
• Ensure alignment with Partnership team on all account activities.
• Will communicate effectively, implement, and enforce processes and procedures.

Build Strategic Working Relationships

• Develop trusting relationships with customers, understanding their business needs and technical challenges.
• With a focus action & accountability, proactively find opportunities for customers to gain additional value from our Content & Products.
• Working with all levels across both our business, and with our partners, solve complex operator issues not just for your allocated operators put also at a product level.

Product Knowledge

• Maintain an in depth understanding of all relevant products and services of both internal and external customers / partners.
• Engage with customers / partners to understand the business requirements with a focus on what products and services can be used more effectively within their organizations.
• Establish and articulate product requirements to the business.
• Use data gathering and analytical skills to identify opportunities for growth and product improvements.
• Take ownership of a number of projects across the team with a focus on product adoption, support feedback and process improvements.

What you'll need: 

• Experience in similar role.
• Relevant qualification.
• 2+ years working in the eGaming industry.
• Strong communications skills.
• Experience using MS office, especially excel.
• Strong technical knowledge of all online casino products.
• Analytical approach and service orientated.
• Fluent in English, and Portuguese (Spanish - Desirable).

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Equal Opportunities Statement

Games Global is committed to fostering a diverse and inclusive work environment. We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and communities. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, national origin, disability, neurodiversity or any other protected status. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected across all our teams. Join us and be a part of an organization that is truly committed to creating a level playing field for everyone.

Kindly be aware that in order to be employed at Games Global, you need to be 18 years of age or older, in accordance with our industry requirements.